Accessibility and Reasonable Adjustments Policy

Last updated: June 2026

Octobere aims to make its services accessible and respectful for clients, travellers, partners and website users. Because our services often involve airports, transport, accommodation and hospitality suppliers, early notice of accessibility requirements helps us coordinate appropriate support.

1. Our commitment

We will take reasonable steps to understand accessibility needs and coordinate support where it is within our role and control. We aim to treat all clients and travellers fairly, respectfully and without discrimination.

2. Information we may request

To arrange suitable support, we may ask for information about mobility needs, assistance requirements, wheelchair support, medical equipment, assistance animals, communication preferences, sensory needs or other relevant accessibility requirements. We will only ask for information that is needed for the request and will handle it in line with our Privacy Statement.

3. Third-party services

Some accessibility support is provided by airports, airlines, hotels, transport providers, venues or other third parties. Octobere can help coordinate and communicate requirements, but some support may depend on third-party rules, local law, availability and advance notice.

4. Website and portal accessibility

Octobere aims to make its website and portal clear, readable and usable. We consider accessible colour contrast, keyboard navigation, clear labels, meaningful link text, alt text for images, visible focus states and readable page structure.

5. How to request an adjustment

Clients, partners or travellers can contact hello@octobere.com to tell us about an accessibility requirement or reasonable adjustment request. Please provide as much notice as possible, especially for airport, airline, hotel, transport or event services.